Help

Welcome to the Thor Rentals Help Center. We're here to assist you with any questions or issues you may have. Below, you'll find answers to common questions and resources to help you get the most out of our platform.

Frequently Asked Questions (FAQs)

General

What is Thor Rentals?

Thor Rentals is Iceland’s premier car-sharing platform, connecting car owners with renters for a seamless and sustainable travel experience.

How does it work?

Car owners list their vehicles on our platform, and renters can browse, book, and pay for rentals directly through our website or app.

For Renters

How do I book a car?

Browse available vehicles.
Select your desired car and rental dates.
Complete the booking and payment process.

What do I need to rent a car?

A valid driver’s license.
A verified account on Thor Rentals.
A valid payment method.

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking through your account. Please review our cancellation policy for details on any applicable fees.

For Car Owners

How do I list my car?

Create an account on Thor Rentals.
Complete the vehicle listing form with details and photos.
Set your availability and pricing.

What should I do before renting out my car?

Ensure your car is clean and in good working condition.
Conduct a pre-rental inspection and document any existing damage.

How do I get paid?

Payments are processed through our secure payment system and will be transferred to your account after each rental period.

Safety & Security

What measures are in place for safety?

We conduct thorough verification of all users.
All vehicles undergo regular safety inspections.
Comprehensive insurance is included with every rental.

What if I have an emergency during my rental?

Contact our 24/7 support team immediately.
We are here to assist you with any emergencies or issues.

Contact Us

If you can’t find the answer to your question, please don’t hesitate to contact us:

Email: thor@thor.rentals

Phone: missing

Live Chat: Available on our website and app.

Additional Resources

User Guides: Step-by-step guides on how to use our platform, will be available.

Community Forum: Join discussions with other users and share tips and experiences.

Feedback: We value your feedback. Please let us know how we can improve your experience at thor@thor.rentals.

Thank you for choosing Thor Rentals. We are dedicated to providing you with the best car-sharing experience in Iceland.

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Thor Rentals - Drive the Adventure.