Trust & Safety

Welcome to Thor Rentals, where your safety and trust are our top priorities. We are committed to creating a secure, reliable, and seamless experience for all our users—both car owners and renters. Here's how we ensure your peace of mind:

Verified Users

Thorough Verification Process: All users must complete a detailed verification process, including identity checks and driving record verification.

Secure Payments: We use industry-leading encryption to safeguard your payment information.

Vehicle Safety

Regular Inspections: All vehicles listed on our platform undergo regular safety inspections and maintenance checks.

Insurance Coverage: Comprehensive insurance coverage is included with every rental to protect both the car owner and the renter in the event of an accident.

Transparent Ratings & Reviews

Community Feedback: After each trip, both car owners and renters can rate and review their experience, fostering a community of trust and accountability.

Public Profiles: View detailed profiles and ratings of users before you decide to rent or share your car.

24/7 Support

Emergency Assistance: Our support team is available around the clock to assist with any emergencies or issues that may arise during your rental period.

Responsive Customer Service: Contact us anytime for help with bookings, troubleshooting, or general inquiries.

Secure Transactions

Protected Payments: All transactions are processed through secure payment gateways, ensuring your financial information remains confidential.

Deposit Management: Any security deposits required for rentals are handled securely and transparently.

Clear Policies

Comprehensive Terms of Service: Our terms of service are clearly outlined to ensure that all users understand their rights and responsibilities.

Cancellation Policies: Transparent cancellation policies protect both owners and renters, providing flexibility and fairness.

Community Standards

Code of Conduct: We uphold a strict code of conduct to maintain a respectful and safe community. Any violations are taken seriously and can result in suspension or removal from the platform.

Conflict Resolution: Our dedicated team is here to mediate and resolve any disputes that may occur, ensuring a fair outcome for all parties involved.

At Thor Rentals, your trust and safety are at the heart of everything we do. Join our community with confidence, knowing that we are here to support you every step of the way.

For any questions or concerns, please contact our Trust & Safety team at thor@thor.rentals.